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Complaints and returns

The consumer is entitled to cancel the contract for convenience within 90 days of the receipt of the goods (or, in the case of a purchase contract for several types of goods or partial deliveries, within 90 days of the receipt of the last delivery; or, in the case of a purchase contract for regular deliveries, within 90 days of the receipt of the first delivery).


With respect to the right to cancel the contract, the consumer must inform the seller about their decision to do so, i.e. the BERFINI s.r.o. having its registered seat at Vršovců 2120/1a, Mariánské Hory, 709 00 Ostrava Czech Republic; company registration number 08251711; through our Customer service line: 00420 722 546 796, or via e-mail to as a unilateral legal act (e.g. in a letter sent via a provider of postal services, fax or e-mail).


The consumer may, but is not obliged to, use the contract cancelation template attached. The consumer may visit website and download and fill out the contract cancelation form. In order to meet the deadline for the cancelation of the contract, the written cancelation notice can be sent prior to the expiry of the period. If the consumer cancels the contract directly via the website, the seller will inform the consumer of receiving the cancellation form without delay. The consumer is not entitled to cancel the contract for convenience in the event of partial consumption of the goods. If the returned goods are incomplete, damaged or visibly used, the seller may claim damages.


Should the consumer cancel the purchase contract, the seller shall refund the price paid without an undue delay, but in any event within 14 days of the day of receipt of the contract cancelation notice, along with all delivery charges (with the exception of additional costs incurred due to the selection of a delivery method which is different from the cheapest standard delivery method offered by the seller). The seller shall make the refund using the same payment method that the purchaser used for the initial transactions, unless explicitly stated otherwise by the consumer. The consumer shall in no event incur any other costs. The seller shall make the refund once the seller has received the returned goods or once the consumer has proved to have sent the goods back, whichever is earlier. The consumer must return the goods without an undue delay, but in any event within 14 days of the date of contract cancelation. The consumer shall not bear any direct costs of the return of the goods. The aforementioned deadline is thought to be complied with as long as the consumer sends the goods back to the seller prior to the expiry of the 14-day period.


The consumer shall be responsible for the reduction in the value of the goods caused by the handling of the goods in a manner which exceeds the acceptable familiarization with the nature and properties of the goods, including their function. Non-refundable items due to health and hygiene purposes - skin care products, body care products, makeup, lipsticks, shampoos, makeup brushes, toothbrushes, shavers, epilators and other cosmetics. We do not allow exchanges or refunds for any products which you have an allergic reaction too. If you do experience an allergic reaction cease use. Berfini is not responsible for any individual reaction to any particular ingredient. It is the customers responsibility to know which products or ingredients he or she is allergic to. We cannot verify evidence of an adverse reaction with an online customer due to their inability to present in person.


If you wish to return damaged or faulty items we will arrange a collection by a courier. Please note that the collection may be scheduled only once. In case of unsuccessful collection the return postage is paid by the customer.

You have to take reasonable care of the product prior to return – specifically, the products must not have been damaged.


For product return, please use address below:

BERFINI s.r.o.

Vršovců 2120/1a, 

Mariánské Hory, 

709 00 Ostrava 

Czech Republic

pdfFormulář pro vrácení zboží [pdf, 129 kB]
Formulář pro vrácení zboží